Trang chủIn Ấn/Xuất BảnTrưởng Trung Tâm (Center Manager) - OLA Academy Vinh Long - ILA

Trưởng Trung Tâm (Center Manager) – OLA Academy Vinh Long – ILA

Trưởng Trung Tâm (Center Manager) – OLA Academy Vinh Long – ILA

  • Địa điểm tuyển dụng: Vĩnh Long
  • Mức lương: Thỏa thuận
  • Hết hạn: 11/06/2022
  • Responsibilities 1. Planning
    – Plan and work with Regional Centre Director for weekly, monthly quarterly and yearly activities to drive sales and re-sales
    – Plan for monthly, quarterly, yearly to train/coach staff in department2. New sales management
    – Weekly and monthly sales and re-sales planning
    – Monitor sales and re-sales performance daily
    – Monitor conversion rate (visitors – placement tests- sales) daily
    – Follow up bookings daily
    – Review sales and re-sales performance weekly and set plans for the upcoming week(s)
    – Cooperate with other training centres to maximize sales and re-sales for the company
    – Monitor telesales activities at centre3. Customer satisfaction
    – Customer service
    – Monitor sales and care team in their customer care tasks to make sure the services are professional
    – Handle customers’ feedbacks/complaints
    – Verify customers requests relating to saving fee, class transfer, refund, etc
    – Verify special offer or discounts
    – Propose events, activities for centre when necessary
    – Support in events organized/planned by the company
    – Coaching and training
    – Conduct Workshop/Training for sales and care team
    – Sales and Care development4. Centre Operation
    – Observe/ monitor to make sure EP’s performance is accurate and professional
    – Monitor to make sure EP follow policies, procedures, instructions, internal regulations and standards
    – Check ERP system to make sure every process is applied correctly
    – Arrange staff working schedule5. School contract
    – Visit school to build relationship
    – Monitor school contract to make sure deliver good service to the students
    – Follow up payment at school6. Marketing
    – Local MRK
    – Prepare and organize all local marketing event at centre
    – ELT activities
    – Support all ELT activities at centre7. Reporting
    – Complete reports: weekly, monthly or as required
    – Verify weekly monthly new sales and re-sales report
    – Verify Non-standard Working Hours Report
    – Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases
    – Corporate report
    – Verify weekly and monthly ILA account report8. Regional Centre Director’s Delegation
    – Support Regional Centre Director in centre performance financial KPIs: new sales, revenue
    – Support Regional Centre Director in cost control: utilities, paper, stationery, resources
    – Work with HO departments and training centres, when necessary
    – Work with local authorities, landlord, schools, clients, when necessary9. Account management
    – Assign account to EP
    – Monitor all account at the centre to ensure good service
    – Manage account lost of each EP
    – Transfer account on time if any issue happened1. Planning- Plan and work with Regional Centre Director for weekly, monthly quarterly and yearly activities to drive sales and re-sales
    – Plan for monthly, quarterly, yearly to train/coach staff in departmentWorking locations: 59/1 Phạm Thái Bường, Phường 4, Vĩnh LongWorking time: 6 days/week

    Requirements Qualifications:- University graduate- At least 3 years experience at management level in a foreign invested company- Understanding of local and foreign educational systems
    Skills:- Strategy planning skills- Good management skills- Strong sales and customer service focus- Excellent organizational skills- Excellent interpersonal and communication skills- Good presentation and persuasive skills- Training, coaching and delegating skills
    Language: Fluent in both English and Vietnamese
    Computers: Familiar with MS Office, Microsoft Project, etc
    BENEFITS:
    Competitive Salary and Monthly Bonus
    ILA ELT Courses Discount:
    – 90% for employee
    – 75% for 1st relation of employee
    – 50% for 2nd and 3rd relation of employee
    Engagement activities (Training, ILA Socials)
    Health Check
    Healthcare Insurance
    16 days annual leave
    Attractive performance bonus
    Yearly salary/ promotion review

    Nộp hồ sơ liên hệ

    ILA

    146 Nguyen Dinh Chieu, District 3, Ho Chi Minh City, Vietnam
    ILA

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