Responsibilities 1. Planning
– Plan and work with Regional Centre Director for weekly, monthly quarterly and yearly activities to drive sales and re-sales
– Plan for monthly, quarterly, yearly to train/coach staff in department2. New sales management
– Weekly and monthly sales and re-sales planning
– Monitor sales and re-sales performance daily
– Monitor conversion rate (visitors – placement tests- sales) daily
– Follow up bookings daily
– Review sales and re-sales performance weekly and set plans for the upcoming week(s)
– Cooperate with other training centres to maximize sales and re-sales for the company
– Monitor telesales activities at centre3. Customer satisfaction
– Customer service
– Monitor sales and care team in their customer care tasks to make sure the services are professional
– Handle customers’ feedbacks/complaints
– Verify customers requests relating to saving fee, class transfer, refund, etc
– Verify special offer or discounts
– Propose events, activities for centre when necessary
– Support in events organized/planned by the company
– Coaching and training
– Conduct Workshop/Training for sales and care team
– Sales and Care development4. Centre Operation
– Observe/ monitor to make sure EP’s performance is accurate and professional
– Monitor to make sure EP follow policies, procedures, instructions, internal regulations and standards
– Check ERP system to make sure every process is applied correctly
– Arrange staff working schedule5. School contract
– Visit school to build relationship
– Monitor school contract to make sure deliver good service to the students
– Follow up payment at school6. Marketing
– Local MRK
– Prepare and organize all local marketing event at centre
– ELT activities
– Support all ELT activities at centre7. Reporting
– Complete reports: weekly, monthly or as required
– Verify weekly monthly new sales and re-sales report
– Verify Non-standard Working Hours Report
– Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases
– Corporate report
– Verify weekly and monthly ILA account report8. Regional Centre Director’s Delegation
– Support Regional Centre Director in centre performance financial KPIs: new sales, revenue
– Support Regional Centre Director in cost control: utilities, paper, stationery, resources
– Work with HO departments and training centres, when necessary
– Work with local authorities, landlord, schools, clients, when necessary9. Account management
– Assign account to EP
– Monitor all account at the centre to ensure good service
– Manage account lost of each EP
– Transfer account on time if any issue happened1. Planning- Plan and work with Regional Centre Director for weekly, monthly quarterly and yearly activities to drive sales and re-sales
– Plan for monthly, quarterly, yearly to train/coach staff in departmentWorking locations: 59/1 Phạm Thái Bường, Phường 4, Vĩnh LongWorking time: 6 days/week
Requirements Qualifications:- University graduate- At least 3 years experience at management level in a foreign invested company- Understanding of local and foreign educational systems
Skills:- Strategy planning skills- Good management skills- Strong sales and customer service focus- Excellent organizational skills- Excellent interpersonal and communication skills- Good presentation and persuasive skills- Training, coaching and delegating skills
Language: Fluent in both English and Vietnamese
Computers: Familiar with MS Office, Microsoft Project, etc
BENEFITS:
Competitive Salary and Monthly Bonus
ILA ELT Courses Discount:
– 90% for employee
– 75% for 1st relation of employee
– 50% for 2nd and 3rd relation of employee
Engagement activities (Training, ILA Socials)
Health Check
Healthcare Insurance
16 days annual leave
Attractive performance bonus
Yearly salary/ promotion review
Nộp hồ sơ liên hệ
ILA
146 Nguyen Dinh Chieu, District 3, Ho Chi Minh City, Vietnam
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